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COVID-19 Store Procedures

Amended on June 8th, 2021

Beginning on Friday, June 11th, 2021, we will be open to the public. In-store purchases are allowed. Infection control protocols will continue, and a maximum of 2 customers per store is allowed. Our safety plan is readily available for customer viewing if requested, and a daily employee screening is being conducted.

Before visiting us, we ask that you perform your own screening. If the answer is "yes" to any of the following questions, we ask that you refrain from coming into the store and that you quarantine and alert Public Health as per government regulations:

1) Are you experiencing: fever or chills, difficulty breathing, shortness of breath, coughing, sore throat, trouble swallowing, runny nose, nasal congestion, decreased smell or taste, nausea, vomiting, diarrhea, abdominal pain, extreme tiredness, sore muscles?

2) Have you been in close contact with a confirmed or probable case of COVID-19?

3) Have you travelled outside of Canada in the past 14 days?

4) Have you received a COVID-19 alert on the app?

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Amended on April 7, 2021

Beginning on Friday, April 9th, 2021, we will be open for curbside pickup only, as per government restrictions. You may place orders through our website, over the phone, or in-person at the table outside our store. We will have a debit machine available to take credit and debit cards, and cash will be accepted. We are offering curbside pickup, local deliveries on vacuums, and shipping with Canada Post.

Vacuum repairs will continue to be accepted. Please fill out the repair tags located on the table outside the store (include information such as your name, phone number, and main complaint with the vacuum), and knock on the door/call the number on the door to alert us that you are there. Most vacuum repairs will be ready for pickup within 5 business days.

Please read the Q/A at the end of this page, and if you have any further questions, don't hesitate to reach out to us directly. Our email is: millersvacuum@rogers.com. 

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Amended on March 1, 2021

We are now open to the public! In-store purchases are allowed. Infection control protocols will continue, and a maximum of 4 customers per store is allowed. Our safety plan is readily available for customer viewing if requested, and a daily employee screening is being conducted.

Before visiting us, we ask that you perform your own screening. If the answer is "yes" to any of the following questions, we ask that you refrain from coming into the store and that you quarantine and alert Public Health as per government regulations:

1) Are you experiencing: fever or chills, difficulty breathing, shortness of breath, coughing, sore throat, trouble swallowing, runny nose, nasal congestion, decreased smell or taste, nausea, vomiting, diarrhea, abdominal pain, extreme tiredness, sore muscles?

2) Have you been in close contact with a confirmed or probable case of COVID-19?

3) Have you travelled outside of Canada in the past 14 days?

4) Have you received a COVID-19 alert on the app?

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Amended on January 9, 2021

Common Q&A:

How can I purchase vacuums from you?

  • Online through our website (Shipping, Pickup, or Delivery options at checkout)
  • Cash in person (We have a table outside to help with cash transactions)
  • Entrance into the store is currently prohibited

How can I purchase parts & accessories from you?

  • Call or email us to inquire about specific parts and/or accessories (pictures and/or model numbers can be helpful)
  • We will arrange payment and store pickup for you

Can I still have my vacuum repaired?

  • Yes! Leave your vacuum outside our store during operating hours, and fill out the repair tag on the table outside (Name, Phone Number, and Vacuum Complaint)
  • Attach the repair tag to your vacuum
  • Call us to let us know
  • Vacuums will remain untouched inside our store for 3 days. Following the 3 day waiting period, the technician will have it fixed within 2 business days (unless a part has to be ordered)

How are you keeping me safe?

  • Employees including technicians have been trained on proper hand hygiene and proper use of PPE
  • Antimicrobial wipes are frequently used to disinfect surfaces such as door handles, debit machines, countertops, and other frequently touched objects
  • Employees are required to stay home if they or any family member experiences any signs/symptoms of COVID, and are asked to fill out a COVID-19 screening form at every shift

Do you have any other questions that haven't been answered? 

  • Don't hesitate to email us at: millersvacuum@rogers.com